Ava’s Flowers advertised same day delivery if called in by noon on a Sunday. Thats was done at 11:00am. the flowers never came after checking several times o Ava’s so called tracking system. I wrote an email to Ava’s (following protocol) telling them to cancel the order. I received an email the next day from Carmen R the Manager asking for authorization to delivery a day later . I responded immediately and explained it was for a special event and its over, telling them to credit my Credit Card. That email communication was done at 9:00am At 3:30 the flowers were deliverd unauthorized and the flowers were wilted and dead. | I called customers service where they put me on hold as I wanted a supervisior, got a supervisior (doubt it) they faked that as well. and proceeded to keep me on hold for over an hour and then disconnected me.