AT&T

Phone: 800.901.9878

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AT&T

I wanted to transfer my line out of a family plan. My number is out of contract so it should have been easy. I was told at the AT&T store that I would have to create a new line and that I can cancel my number that I’ve had for 20 years. I created a new line and went about my way. Within the first few days I was getting so many harassing calls that I had to call customer service 3 times. (An hour minimum hold time) On the third call I was told to return the phone. | I did so within a week of having the phone. There’s a no obligation 14 day return window. Before the week was up, I also got a $226 bill when my service should’ve been only $60 a month. I called about the bill after returning the phone and paying a restocking fee. I was told it would all be waived and my account would reflect a zero balance. The following month I got a past due statement for $14. Again I called and was told it would be zeroed out. | The following month I got another bill and again I called and was told it would be zeroed. A month later I got a FINAL NOTICE letter stating that my service was disconnected for non payment and that several attempts to contact me were unsuccessful. I called the number provided on the letter and spent two hours on the phone and no one knew what to do. I was transferred to six different people only to be told that I was being charged for wifi usage on the phone even though I was told by the customer service that I would not be charged anything for returning during the return window. | BE WARE OF THIS COMPANY! GO ELSEWHERE. POOR CUSTOMER SERVICE. SCAM YOU INTO FEES! WASTED OVER 6 HOURS ON CUSTOMER SERVICE.

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