I went in to get my eye’s examined by Dr. Hakim of the American Eye Institute who was great and she wrote me a Rx prescription for glasses. | I ordered my glasses in their office through their eye glasses department Vicki Houghton. I went in to pick up my new glasses and put them on and every thing in the room was 50% more blurred than with these new glasses off. I immediately told Vicki Houghton about this issue and she said I would have to come back on my time and re see the doctor again for another examination and figure out what went wrong. | I called Vicki Houghton this morning and requested my 50% Deposit back of $250.00 and she refused to issue my refund on new glasses that made my vision worse. Vicki Houghton was very unprofessional and repeated I’d have to come back in. | I’m 64 and going to have back surgery soon and then both knees will be operated on and my off time will be extremely limited in which i had told her to heal and they should have got my glasses right the first time but she still refused to issue my deposit back. | I would not recommend this office if all these services were free. | I will be writing complaints as I got nothing in return for my $250.00 deposit. | I was in business for 28 years in manufacturing printing and if a customer was unhappy with my work I’d offer to redo the job or refund all their deposit. So I know customer service and this representative of American Eye Institute in Los Angeles on 3rd Street had no such compassion what so ever. | I will now move on to reporting this issue to VSP the BBB and the FTC and now Consumer Ripoffs until this matter is resolved.
American Eye Institute