AccountNow

Phone: 925-498-1815

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Comments Rating 1 (1 reviews)

AccountNow

My first check was direct deposited into this prepaid account which was $2191.12. As soon as it was deposited they put a restriction on my account. I called as soon as they opened and told them they had made a mistake he went on and on about a $1.00 charge from paypal. In which i informed him it was my wifes paypal account and when she ordered her stuff offline she went $1.00 over so it charged my account. This CSR tells me i have to validate my identity so i upload all of the required documents ( Drivers Livense, Social security card and proof of residency) he told me my account would be back online within 24 to 48 hours. After i sent the necessary paperwok i called back to let them know it was sent. The second CSR ask all my info and why i was calling. I told him that my account was restricted and why about the charge. Well low and behold he unlocks my account no questions asked! About 6 hours later i go in the store to use my card and the cashier tells me declined. I told him no surely not run it again he runs it again and tells me it says UNAUTHORIZED USER! I called Account now back again this third CSR tells me that they locked my account again because they needes to verify my paperwork. She tells me it will be 24-48 hrs. Here i am about 47 hrs. Away from the last call. This CSR tells me again it will be 24=48 hrs. I have NO MONEY!! My kids are hungry and my bills are DUE please help me and my family

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