AAbrams refused to address my service complaint. Bernard Aabrams has not returned any calls regarding my complaint or request for refund. | On 10-7-15 Bernard completed a chimney repair on my home for $150. In addition he installed a chimney cap that came with a lifetime warranty for an additional $300. The total cost of the job was $450. At the of the installation I requested paperwork confirming the lifetime warranty for the chimney. Bernard stated that he did not have it with him that day he completed the job and took my $450, but he would mail it later. I asked him exactly how the warranty worked. He stated that if I should have any problem that I should just call him, and that he would take care of any issue. I asked, what about the Manufacture of the cap? He said that they could also be contacted and that I would received the paperwork in the mail. | One week later I received a business receipt from AAbrams at the bottom was written “repair chimney crown and Installed 13X13 chimney cap with lifetime warranty” I have never received anything regarding a manufactures warranty as was explained to me when purchased. On 2/1/16 I had a second contracted out to my home to due a leak I was having. when they assessed the problem they informed my that my leak was due to the mortar on my Chimney. This was the exact thing that Aabrams claimed to have repaired. They took pictures to show that the previous work done by Aabrams was inadequate and unprofessional. I contacted Aabrams and spoke the lady who answers the phones(his wife). She said that I would need to speak to Bernard concerning a refund. That was several weeks ago. No one has answered my calls or even tried to address this matter. This company is unprofessional, and lacks integrity behind their work. They were quick to take my money, but as soon as I have an issue they are no where to be found. I will pursue this matter until I receive my $150 refund owed to me for horrible work preformed. | Desired Settlement | refund and a manufactures warranty for the chimney cap.
Aabrams Chimney Services