Back in February I had made an agreement with a representative to pay the total sum of $236.67 and my Bell Mobility account would be officially cancelled. All I had to do was send in the phone and they would cancel the plan. I received a call from the agent on March 10 stating that the phone was received and they were going to wave $350 of the $400 cancellation fee which was fine with me. I then received a bill a couple of weeks ago for $531.35. About 4 days later I received a call from a collection agency stating Bell had sold my account to them and I needed to pay. When I explained the situation the collector said to contact Bell and let them know what was going on and that this matter was settled and you had a message left stating it was. When I called Bell a women named Erica employee number EX93305 said there was nothing she could do for me and that I needed to pay. When I asked to speak with a supervisor she put me on hold for approximately 5-10 minutes and then came back on the line to tell me I was not going to be speaking with a supervisor as they refused to talk to me. I am not happy with this situation as I have followed my part of the agreement I made with the representative in February. I have a voice message stating that it was cancelled and now have a bill for $531.35 sitting in collections. I just want this bill cancelled and paying them doesn’t seem to work either so I don’t know what recourse I have left. Please can someone help me.
This complaint and/or review was posted on Beware.org on 13:32 pm, April 05, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/bell-mobility-55/.
The reviews & complaints posted about Bell Mobility was submitted by a member or guest on this website. Any and all opinions and information are published as is. Beware.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Beware.org cannot be held liable for the complaints and reviews posted about Bell Mobility as per Section 230 of the Communications Decency Act.