Bell Mobility

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Bell Mobility | Cancellation of Phone

Back in February I had made an agreement with a representative to pay the total sum of $236.67 and my Bell Mobility account would be officially cancelled. All I had to do was send in the phone and they would cancel the plan. I received a call from the agent on March 10 stating that the phone was received and they were going to wave $350 of the $400 cancellation fee which was fine with me. I then received a bill a couple of weeks ago for $531.35. About 4 days later I received a call from a collection agency stating Bell had sold my account to them and I needed to pay. When I explained the situation the collector said to contact Bell and let them know what was going on and that this matter was settled and you had a message left stating it was. When I called Bell a women named Erica employee number EX93305 said there was nothing she could do for me and that I needed to pay. When I asked to speak with a supervisor she put me on hold for approximately 5-10 minutes and then came back on the line to tell me I was not going to be speaking with a supervisor as they refused to talk to me. I am not happy with this situation as I have followed my part of the agreement I made with the representative in February. I have a voice message stating that it was cancelled and now have a bill for $531.35 sitting in collections. I just want this bill cancelled and paying them doesn’t seem to work either so I don’t know what recourse I have left. Please can someone help me.

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