I have a cell phone from Bell on a 3 year contract, the phone quit working twice in the first 16 months. The 1st time was on warranty, the second time was not. Now to cancel my contract = $400 (20 months/$20/month) or I could outright buy a new phone (min. $250) or I could EXTEND my already useless contract and buy another equally useless phone. So I called Bell Retention services 1-888-687-4977 to express my dissent and iform them I’d be leaving as a customer, and the rep actually asked if I’d like to extend my contract or purchase a new phone… Am I in the twilight zone? Is this seriously their marketing training? Customer: I’m unhappy with your service and think you’re ripping me off. Agent: Okay so would you like to spend more money? Fraud: deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage. A person who makes deceitful pretenses; sham; poseur. What a joke.
This complaint and/or review was posted on Beware.org on 21:39 pm, March 14, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/bell-14/.
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