I wish I would have read all the complaints about Baers Furniture before I spent $10, 000 there special ordering furnishings last February. The frame of a $2000 chair was broken in two places when we unwrapped it. Baers said they would reorder the chair but they ordered a different chair. We refused delivery of it and now – Oct – 16 – they won”t return our calls about when we will get our replacement chair. I am afraid they are just trying to blow us off and swindle us out of the money. I have never encountered this kind of dishonesty before in a retail purchase. Never! Additionally we purchased two very pricy rugs. They are unraveling and we”ve only sat in the furniture on those rugs about 5 or 6 times. The rug salesman won”t get back to us about it. Poor quality and no customer service. Stay away from Baers!