I was led to believe that there was a tracking number for the item I purchased – not so! An email from them states they use “Internal Tracking Numbers” which basically do nothing! In addition, the lid on the water bottle I ordered came scratched and dirty. I have a nalgene bottle so I know they can withstand a great deal of wear and tear but when you’re buying something NEW online, you expect it to come as if you bought it in the store, not as if it were second hand or previously used. Would not recommend buying from this website at all!