Residential Gourmet, LLC Las Cruces New Mexico

Complaint: I had a salesman from Residential Gourmet come to my house on October 8th, 2013. I ended up purchasing $415.00 dollars worth of various meat products. Decided I didn’t want the meat after reading reviews so I sent in a cancelation letter to the Phoenix location like their brochure says to do. I paid for overnight on this letter and made sure it was signed by someone there. The brochure says you have to cancel within 3 days of the purchase and I cancelled the very next day which was the 9th. I then got a call from the owner (Jeremy) I believe on the 10th of October and he told me he received the letter and he would have the salesman who sold me the meat come by my house, pick up my meat and refund my money. So after a week and no word from anyone I start calling the business 602.795.7335 in Phoenix over and over again. No one ever answers their phone over there. Weeks go by and still no word and I can’t get a hold of anyone. Finally out of nowhere, the salesman (Arthur Smith) shows up at my house to pick up the meat. I ask him to refund my money but he says he doesn’t have the hardware to do that, he thought the company already refunded my money and tells me that they charged him for the meat already. He says he has to take the meat back to the Phoenix location, drop off the meat and they should refund my money after they get the meat back. I’m hesitating to do this because now I will have no meat and no refund. However I had no space in my freezer and figured this is probably my only chance to get my money back. So he left me a letter stating he took the meat and what he took. I sent another letter the day after the salesman took the meat to the Phoenix location and added the letter the salesman wrote, a bank statement showing that I still haven’t been refunded and another letter I wrote, here is the letter: “Jeremy: Residential Gourmet: Arthur Smith picked up the meat from my house last night on November 7th. He had mentioned that he was charged for the meat as well and that he needs to drop it off in Phoenix. Not sure how you all work out the payments/returns and frankly it doesnu2019t really matter to me

Tags: Food Vendors

Address: all I want is my refund posted back into my account. I have attached my bank statement to show you that I have not received a refund yet and the receipt for the original amount in case you lost the last one. I also had him sign something to show that he picked up the food and what was picked up. As of right now

Website: I just hope it doesn’t get that far.”

Phone: I am out of $415.00 and have no meat as well. Please take care of this as soon as possible.”” So more weeks go by

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