Republic Services — Trash Service | Republic Services

Republic Services had been our trash provider for years. The past few years their customer service has went down hill. I’m not sure if the ownership changed or what has happened. I have had to call several times due to missed pickups to be told it would be rescheduled then not come until the following week or that the driver did not pick up due to us having more than allowed when we only had the bin that was provided. They keep adding late fees when the bill was paid on time. I called and spoke with Marcus and Carol both of which advised that they did not see why a late fee had been added to begin with an was advised that late fee would be removed but hasn’t. We had finally had enough and cancelled our service in June 2020. They are still billing me for late fees and now they have added another charge for picking up their own trash bin. When I cancelled the service I was told that their trash bin would be picked up 7/7 however it sat at the end of our driveway for weeks before they finally picked it up. It was eye sore not to mention a liability hazard that could have caused an accident. I had to keep calling and calling. I spoke with Marcs to cancel our service prior to the last renewal period ending July 2020 which I had already paid for giving them plenty of notice. I keep receiving harassing calls and bills threating to be turned over to collections. They also advised that they would add a early termination fee?? We had been with this provider for years and had never signed any sort of a contract. This provider is a joke they have become undependable, over priced and flat out lie about what their customer service reps will do. If they had of taken care of their clients in the 1st place I would never have had to switch providers. I would not recommend Republic Service to anyone. They need to be avoided at all cost. I refuse to pay for fraudulent charges that they keep adding to our account. I have paid all that is owed to this provider. If you want to have terrible service this is the company for you. I’ve switched providers and will never go back to this provider. I would have given a 0 star rating however you have to give at least one star to file the complaint.

Customer Service

18500 North Allied Way
Phoenix, Arizona
United States – 85054
Mon 8:00 AM – 5:00 PM
Tue 8:00 AM – 5:00 PM
Wed 8:00 AM – 5:00 PM
Thu 8:00 AM – 5:00 PM
Fri 8:00 AM – 5:00 PM
Sat 8:00 AM – 12:00 PM
Sun Closed

East Region
5860 Trinity Parkway, Suite 120, Centreville, VA 20120

West Region
7025 N. Scottsdale Rd, Suite 200, Scottsdale, AZ 85253

Midwest Region
832 Langsdale Ave., Indianapolis, IN 46202

South Region
16800 Greenspoint Park Drive, Suite 225N, Houston, TX 77060

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Republic Services — Trash Service | Republic Services is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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