Complaint: I purchased this software for $19.95 with a 30 day money back refund guarantee. I made the purchase thru Paypal, to be on the safe side. I received a license key, installed the software, initiated the scan, which was part of the procedure. the program stated that my PC had over 360 errors, in different categories, which I initated the repair program to fix. this program did ABSOLUTELY nothing, in fact what it did do, is embed itself into several of my files, with trojans and worms. It wreaked havoc on my PC. It made things 100 times worse, then what was needed for repair. I contacted support, to get a phone number, for a refund. Support does not issue refunds, had to get a phone # to call for a refund. Told it would be 15 days, before refund would be issued, talked to supervisor, said refund would be issued in 2 days, 8 days later called, to get refund, rep said I did not respond to email inquiry about why I wanted a refund, so refund was not issued, requested refund again, I was told a refund would be issued in 48 hrs., got an email message refund would be issued in 14 days. Filed a dispute with Paypal, REFUND WILL BE ISSUED, by PAYPAL. This delaying refunds for long periods of time, is called KITING, which banks are familiar with. This activity is being conducted on the INTERNET, and this company is making EVERY EFFORT in delaying refund in a timely matter. NOT TO MENTION, the PRODUCT is ABSOLUTELY WORTHLESS, and DOES NOT DO WHAT THEY CLAIM IT DOES. In fact it cause MORE PROBLEMS, than one can IMAGINE.
Tags: Computer Service & Repair
Address: Internet USA