Complaint: Introduction: Our initial relationship with Impressions was really good and without knowing we were becoming victims with their false promises. Being first home builders, we were inexperienced and we believed in the senior sales agent as he was a ‘Yes’ person to every statement (which was acknowledged by the Sales manager). We quickly forged a strong relationship and trusted him. However with time, the illusions started to manifest…we realised that we were being mislead with costs & inclusions, our time was being wasted (6 months), the agent showed lack of responsibility but more importantly Impressions Sales manager and Operations manager showed minimum compassion and they tried to sell us a brick veneer construction. We felt we were mislead again as they provided us with a designer spec that advertises for 2 face brick construction…so basically breaching what they advertised. Obviously, we decided to cancel with Impressions! Misleading:From the beginning, we were promised and provided a lot of discounts and inclusions. The sales agent was a yes person to most of our requests. We felt we were given a deal that was within our budget so we stayed and worked with Impressions. After some time, we noticed that the price of items on quotes were changing at different times as they were repriced by management! Items that were ‘included’ in previous quotes started to have a dollar value next to them in the latest quotes. Items were also removed from the list without our knowledge. We felt there was a lack of clarity in that space. Time wasting:The sales agent had family issues and wanted to spend time with his father. We were very empathetic about the situation. We acknowledged the situation and suggested whether someone else could take over until he’s fit for work again…he wanted to keep the deal which means we were stuck there, the project did not advance and our requests to complete the design was not put through in time! The sales agent had countless meetings re-scheduled with us for around 2 months…his reasons were either he was sick or had family issues (which is understandable to this limit) or he simply doesn’t turn up or he was not prepared to meet us (very unprofessional).
Tags: Construction Equipment, Construction Fraud, Contractors, Online Service, Real Estate Fraud, Real Estate Scam Artist
Address: 14 Bligh Street Kirrawee, NSW Australia