Complaint: At 6:49 PM on Thursday, September 24, 2015, I placed an order with the Wytheville Pizza Hut for a large, thin and crispy, supreme pizza, without mushrooms, by Internet. According to the website, my order would be delivered in 30 minutes and 55 seconds. At 7:35 PM, on the same date, I called the Wytheville Pizza Hut to find out where my order was. I was shuffled between three different people, presumably one was a manager, who informed me that they did not receive my order. And, they said that they had just received it. The impression that I got was that they do not bother to watch the Internet orders placed and and they basically confirmed this by stating they do not pay attention to it. They stated that it would be delivered immediately, but that it would be full price, not free, in spite of the fact that it was their fault it was not delivered promptly.Almost one month later, October 29, 2015, I received a reply from the BBB stating that Pizza Hut had responded.The district manager, admits that the delivery was late. Additionally he states that he verify that there was no charge.The reason there was no charge is because it was late and, when I was informed that I would still be paying full price, I canceled the order. In a way, he is calling me a liar and does not realize that the pizza was never delivered.There was a time when Pizza Hut in and out of their way to make certain that a customer was satisfied. Even something as simple as putting the wrong toppings on order would have resulted in a free pizza. Instead, their managers now cannot do that and it must be referred to the district manager and is been misinformed or deliberately lied to about the customer’s complaint. He then in turn implies the customer is lying so that they do not lose face. To me, it is completely unacceptable for the employees to behave in such an irresponsible manner regarding customers and even worse for a manager to lie to their district manager regarding their mistake.If they do not wish to take orders by the Internet, and discontinue this option and safe people headaches.
Tags: Pizza & Take Out
Address: 225 West Lee Hwy. Wytheville , Virginia USA