Complaint: My family of four and I decided to get pizza after a trip shopping at the mall. We stopped at the local Pizza Hut for what I thought would be a good reasonably priced meal for my family. The price was ok but that was all that was good. We ordered 2 medium specialty pizzas, 2 orders of breadstix and of course 5 pepsis. After the waitress brought our food out, we noticed a strange smell about the food. It smelled like window cleaner mixed with garbage. I know that may sound strange, but that is best way I know how to describe it. I decided that before my family tried the food that I would try it out first. I got a piece of the pizza and took a bite. It tasted like soap. Obviously, one of the employees at this pizza hut had put something in our pizza. I was furious and demanded our money back. The manager told me that it was not pizza huts policy to refund cash and that their policy was to give only credit on future orders. I informed her that I was not going to eat at pizza hut anymore. She told me that I would have to call the area coach whose name is Preston. We left the store and i called the number when I got home. That was 3 weeks ago and pizza hut still hasn’t refunded my money or contacted me. That figures. I noticed that the Amerihuts franchises in Blount County have been reported before on this site for various things. You would think that the Corporate Offices of Pizza Hut would care more for their reputation. I guess they don’t. At this point, I don’t care whether I get my money back. I just wonder how many people and families have eaten at our area pizza huts and gotten sick. I’ve never seen management so poor and uncaring. I’m contemplating filing a police report on this issue and a sub-sequent lawsuit. We don’t need companies like this operating in our county. Peter Maryville, TennesseeU.S.A.
Tags: Pizza & Take Out
Address: 804 Foothills Mall Dr. Maryville, Tennessee U.S.A.