Complaint: June 24, 2004, I called in an order to Pizza Hut for a pizza and soda. The cashier informed me she only had 2 liters. I asked if they had ice; she said no. When I arrived in the carry-out establishment, I noticed the cooler and thought the soda was in it. I paid $13.++ for my order. The cashier said the soda had just been delivered and was sitting by the window. I thought for a few seconds and told her I changed my mind about the soda and to just give me my money back ($1.59+ tax). She refused, saying if I didn’t want it I shouldn’t have paid for it. She said that was not how they do business. I was shocked – I reminded her that this practice was not acceptable and asked to speak with the manager. She called her and gave me the telephone. This woman started screaming, telling me that she was home, I had no business calling her, she guarantees hot pizzas not cold sodas. I asked for her name; she refused to give it to me stating that she did not have to give it. I handed the phone to her employee and asked for her name. She said it was Rachel. When she began talking with her manager she called her Patti. The cashier threw $1.51 on the counter, told me to take the money, leave, would not give me a receipt and said that they would never do business with me again. I told her I was not finished getting/recording information about the incident. She then said that if I didn’t leave right away, she would take the pizza and give me my money back and I wouldn’t have a pizza either. I explained to her that she and her manager were not only rude and there was no way I would ever come back in there anyway. When I returned to work, I immediately tried to call the home office. The operators would only connect me to customer service who only apologized for the actions of these employees, offered to send me a coupon (?) and stated that the employees would be asked to take additional training. This is not the first time these people have treated African-Americans this way in our community and the head office thinks a coupon is justifiable recompense. Horrible practice. Never eat there! Jim Alton, IllinoisU.S.A.
Tags: Pizza & Take Out
Address: Alton, Illinois U.S.A.