Complaint: I looked up the phone number as I had a problem with my google chrome and pop-ups. I call a what looked like a official at&t website and looked for the right phone number to call. Called for advice on what to do (I have had comcast before and they have free software to remove things like this). He proceded to go into my pc and tell me I have malware, trojans, and a lvl 3 network breach on my computer. I replied ok what do I do. He said the only way to fix it is to take it to a Cisco store. Had me enter my zip code on my computer and told me there are no Cisco stores anywhere in Indiana. He then said he can transfer me to somebody and have it fixed over the phone. He fixed the pop up and installed a program on my pc and said he would do the same for all computers, laptops, etc in the home. It was going to be $373.00 and they only take a check mailed to them? Sounded a little fishy but, again I thought I was speaking to a agent of my At&t Uverse provider so let them fix my pop ups. When I got to work I double checked as something didn’t seem right so looked up At&t again and was at the real website. I told them what happened and told me I was scammed and they would never send me to Pc Wonks and have a service for $15 a month. I gave him the phone number I called and said that is not a At&t number. I called this Pc Wonks place back and told them I don’t want the remaining 4 devices fixed and installed with their programs and was misled thinking I called At&t and it wasn’t. They told me if I am not happy do not pay but they fixed my computer etc etc. They wanted to go back into my computer and delete the programs they installed and I said fine go ahead but I am not turning my computer on and giving a unknown company not affiliated with At&t access to my Pc again so they can do whatever (steal info, put all sorts of things on their etc) and I was advised by At&t to not let them in my computer until I can have it reset completely. I deleted the security program they installed on my computer and installed my own web security program on it so nobody can get into my computer. Now they are calling me and threatening to turn me over to their legal team etc. I guess when you search for a website their are so many fake look alike scam sites out there I want to warn whomever that this number is fake and is not in any way affiliated with At&t. When they persistantly talked me into ok’ing the work on my computer and I told them I need to discuss this with my wife they made me call her at work immediatly. I wanted to check with her and call them back later but they wanted the ok now so called me back in about 5 minutes. I breifly talked to my wife and told her At&t said our network is compromised and At&t directed me to have this done she said ok. I have had calls from people like this before and said they are from Microsoft etc and not fell for it. The only reason i agreed to anything is they were from At&t. Getting harder and harder to safeguard yourself anymore. Watch out!
Tags: Computer Service & Repair
Address: Internet USA
Website: don't know see notes fake website