Complaint: We ordered pizza and breadsticks from Papa John’s and didn’t receive the breadsticks. The person who took my order obviously hasn’t been trained in customer service very well because after I realized we didn’t get the breadsticks, I called Papa John’s and told her the problem. She apparently didn’t know how to handle this simple request so she put the manager on the phone and he looked at the order and said the breadsticks were not even listed. I told him I did indeed order them and he asked me what I wanted done about it. I told him I wanted them delivered to me to eat with my pizza. He said he would get them to me without charge (I offered to pay for them since we weren’t charged before) when he could. My husband said we should pay for them and I agreed but the driver never showed. We have been loyal customers for several years now and this incident was a complete surprise because in the past, they have always been very customer oriented. We no longer order from them. I refuse to be treated in such a rude manner and it was rude to tell me one thing and do another. I will order from Pizza Hut or Dominos from now on. Rebekah Wylie, TexasU.S.A.
Tags: Pizza & Take Out
Address: 6120 Hwy. 78 Sachse, Texas U.S.A.