Papa Johns Pizza madison Tennessee

Complaint: I’m writing to bring your attention to a problem with the employees at Papa John’s Pizza. Specifically, my complaint concerns an unwillingness to solve problems. The restaurant I’m referring to is at 136 South Gallatin Rd Madison, Tn 37115. MORE SPECIFIC ISSUES I AM WRITING ABOUT, THAT YOU WOULD NOT ALLOW ME TO CHOOSE: COMMUNICATION SKILLS, COMPANY, STORE,CONCERN FOR CUSTOMERS,POLITENESS, ACCURACY OF ORDER, EMPLOYEE, MANAGEMENT, AND THE CUSTOMER SERVICE On 9/04/2004 my husband and I ordered from Papa Johns, Online. The order included one 2 litter Diet Coke. My husband recieved and e-mail confirmation for this order that included everything correct, as we had ordered. When the driver arrived, (Mike Keels), He handed my husband the order and the drink was a Regular Coke. When my husband told the driver that we had in fact ordered a Diet Coke the driver stated that the reciept said Coke. When my husband looked at the reciept, it did say Coke, so my husband said Ok, Thank you and we took our order. My husband went straight to the office to check the online order, knowing what he had ordered, and in fact in the confirmation e-mail that he recieved, it stated DIET COKE. My husband was able to catch the driver before he left the drive way, and advised the driver that our confirmation did in deed say Diet Coke. At the point the Driver became very rude and stated that the receipt said Coke and that they had NOT made the mistake. My husband again informed him of the confirmation that we had sent to our email. So the driver took the coke from my husband and SAID he would be back with the correct drink. Now, keep in mind that Papa Johns is right up the road from us, about 3 minutes, but my husband and I had just gotten back from a long car trip, and it was more convenient for us to have it delivered to us. WE WAITED FOR 45 MINUTES, WITH NOTHING TO DRINK, AND A $30.00 MEAL GETTING COLD!!!! So after 45 minutes I called the store and asked to speak with the manager. (Bobbie). They placed me on hold for several minutes, and then the line disconnected. So, i got the reciept and drove to the store. When I pulled up (they requested that drive thru) I asked to speak to the manager. At that point I told the manager that 1st, when I tried to call I was hung up on, and 2nd, I had been waiting for 45 minutes for her driver to come back with the correct drink. I also explained to her that the receipt did in fact say Coke, but that is NOT what we ordered,and our e-mail confirmation had confirmed that we ordered Diet Coke. She went on at that point to tell me, and i quote, ” Well we dont see the confirmation e-mail”” I was completely confused as to why they would NOT be able to see what i ordered when i placed an order online. That defeats the whole purpose

Tags: Pizza & Take Out

Address: and would make them

Website: they just didnt know what??!! So i asked the manager how that is possible

Phone: what

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