Complaint: I am writing today to inform you of my extreme dissatisfaction of your Valley Stream, NY franchise and the person who claimed to be the manager today at 3:05pm over the telephone. I have ordered from Papa Johnu2019s dozens of times since November 2011 and your product has usually been delivered fresh and hot. However, on the last 4 orders, my order has been delivered 60 minute or more after my order was placed. This is well beyond the estimated 30-40 minute window. The order I received today was delivered cold u2013 a huge disappointment u2013 especially after waiting MUCH longer than anticipated. Frustrated, I called the location and asked to speak to a manager. A man answered and I expressed my current and past issues. His only response was to give us another try and was about to hang up! I asked again about the cold pizza and he told me he already gave me one. u201cReally, I donu2019t understandu2026Iu2019ve never called beforeu201d, I explained. He continued to carry on how I called a few weeks ago about how the driver was driving back and forth past my house and couldnu2019t locate my house. Even if I did, from my first order, there have been instructions that the house is on the corner of Woodmere Blvd & Rica Lane typed write on the box label. At this point, I am requesting a full refund. Honestly, I doubt I will order again from this franchise again though as I am still shocked by how the u201cmanageru201d treated me as a longtime customer.
Tags: Pizza & Take Out
Address: 583 West Merrick Road Valley Stream, New York USA