Panera Bread Texas

Complaint: I went into the Panera Bread for lunch on 3/15/2018. I ordered and paid for my food via the kiosk which totals $15.93 ($13.93 + $2.00 tip), Because I used the kiosk I do not have a receipt for the order. My food arrives as always at my table, same quality as always. I leave a happy customer. The next day (3/16/2018) I check my bank account online and there are four (4) transactions of $15.93 by Panera (See image below). I scroll and look for a “+”” reversing the extra charges (not uncommon – happens when I pay at the pump) – no reversals. WTF?? So – thinking this is a problem

Tags: Delis, Restaurant

Address: I put in a dispute with my bank to make sure that they know I am having an issue with a merchant

Website: and I expect the merchant of any service that I pay for to not overcharge me

Phone: and on 3/17/2018 I call and ask to speak to a manager. I get “”Bo”” who tells me the charges will “”drop off””. I explain to him that the charges have NOT dropped off and that my account has been debited in excess of $47.79 because of three unauthorized charges and I demand to be refunded. He then tells me it is an “”IT”” issue on Panera’s part – not the store – and Panera is aware of multiple charges being placed against a customersu2019 accounts because it has happened to a “”couple of other”” customers. He promises to call me back

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Panera Bread Texas is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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