I signed up for one year with One Great Family and found their product to be faulty. I am trying to track my family tree – and One Great Family added fraudulent “finds” to my family tree and other random information. I stopped using the service after just a few months of annoyance and frustration. Then, I checked my credit card statement and found a $79 charge!! So I called them and asked for cancellation (within less than a week of finding the charge). The agreed to cancel as of 07/29/2012 – a full year longer!! I asked for immediate cancellation and a refund. I received a very terse message that I had not cancelled before the charge – so too bad. I feel this is very unethical. Their charge exceeded my credit card limit as well – so they have damaged me more than just financially. Very unprofessional. I wish I had checked this site before I signed up last year – or looked at the Better Business Bureau record – which is equally dismal.