I found One Call Does It All online searching for US based telemarketers using US callers after bad experiences with other firms using callers from India and the Philippines. This was an outbound, B2B sales campaign and experienced sales callers were needed. From the company website: “Our office is in the Dallas-Fort Worth, Texas area. We are highly trained, coordinated and all under one roof. Each Professional Telemarketer has been schooled extensively in the Art of Persuasion and Salesmanship. Our telemarketers have all been speaking English since birth.” I spoke to Matt Harnest, the owner, at length about my bad experience using overseas callers and that I wanted US based callers. “We’ll take care of you and start bringing in business. When do you want to start making money?” was the catchphrase repeated. I signed up for 100 hours at $1300, payment made via PayPal. I found it odd that Mr. Harnest told me he used no standard contract and we came up with something that he drafted and I edited “to make me feel comfortable.” At the beginning of the campaign, I arranged an interview with my caller for a trial run. Mr. Harnest set up a 3 way conference call. As soon as my caller started talking, I asked him where he was from, and after a long pause, he confirmed from the Philippines. I politely ended the interview and spoke to Mr. Harnest privately, expressing my shock that this was not a US based caller, referencing our conversations, etc. Mr. Harnest defended that he never came out and told me he’d used US based callers, and that would cost another $5/hr. His callers would be successful because of his training and project management. I reluctantly proceeded with the campaign, telling Mr. Harnest I was VERY SKEPTICAL of the outcome and I would not let this go on with no results for the full term. There were intial database problems where I received no call reports, and after 4-5 days of calls with my original caller, no appointments, no emails, no results. I spoke to Mr. Harnest and asked for resolution expressing dissatisfaction that no “Project Manager” was watching this campaign and I was the one monitoring results of limited information call sheets. He switched callers. After two more days of her calls receiving the same boilerplate call reports with no plan to improve and a handful of emails for assistants to send info., I contacted Mr. Harnest and requested a refund, NOT A FULL REFUND, JUST ON HOURS NOT YET SPENT ON CALLS. Mr. Harnest rejected my request saying there were no refunds, that his “guarranteed results” statement on his website only applied to if I used his company services through Elance or Guru.com. This is NOT stated on his website advertising. I emailed Mr. Harnest telling him he was not standing by his product and I would lodge a complaint with BBB and RipOffReport. No response. This company is bad news with a capital B. Be warned they have some positive reviews on said Guru and Elance websites. There was intentional deception in my case that could have been avoided. If I had known callers were from overseas I would have never engaged the firm. Statiing that your website guarantee of performance only applies if you hire them on a 3rd party site is in very poor taste and again, misleading. FYI, check around RipOffReport and you won’t find me complaining about any other company in 45 years of life. I don’t slam companies for kicks and have always been able to resolve disputes working with the business directly.