Complaint: By far the worst tex mex restaurant Iu2019ve ever encountered. The waiters body language said it all. Basically he didnu2019t want to be bothered! In fact we asked for more assistance because he didnu2019t seem to be up to the job. So okay, we noted the server sucks for tonight. Food was ehhhh! Well it was food! So the funny thing is the guys brings the checks and adds his own gratuity! No recommendation! Itu2019s basically saying your paying this. So I ask the lady a register about this, and told her Iu2019m only paying for meal, because service was less than ok. She says anytime itu2019s a certain number of people thatu2019s how we do it. Well Iu2019m sure everyone that works there knows that but I didnu2019t. She then goes and explains this to the manager. The manager brings us a menu and shows us in very fine print at the bottom of the menu that 20% gratuity is added to every meal. I said who do you think is looking for that. Itu2019s like sheu2019s using this as a disclaimer to get 20% regardless of service and also trying to make it mandatory. Itu2019s really sneaky and I let her know it. So she gets loud I guess because thereu2019s a security guard there. When she get loud and unprofessional I just stopped talking to her. Listen I always leave a tip but you canu2019t just make up rules and try to enforce them as law. When I complained about the service she said the server was nice, and I said Iu2019m the customer, I should know how I was treated. So I paid and left no tip. While waiting for my mom and other family members I standing at the front and the security guard. What you going to do arrest me for not tipping.
Tags: Interest, Late Fees, Payments, Restaurant
Address: 2109 N Hampton Road Desoto, Texas United States