Office Depot North Chesterfield Virginia

Complaint: I purchased a new Cannon all-in-one laser printer/fax/copier from their store. They sold me an extended “performance”” agreeement at that time. Sadyly the machine failed and I found out they don’t repair or service the machine the warranty is a 3rd party serviced our of the country. I had previously registered the machine and used my Office Depot customer card at the time of purchase. They have the information and have verified that. After a lot of back and forth including the mailing of the machines cartridge to them they said I would receive a store card with a credit for my purchase (instead of a repair). 3 months passed and they kept saying the same thing WAIT! Now they want to start over with the original recept required and that recept was printed on thermo paper that faded after a few months. This saga started in December 2014! Still no card or printer. I wouldn’t recommend them to anyone! At the very least tell them to keep their 3rd party service policy as it is worthless!”

Tags: Desktop Publishing

Address: 1230 Huguenot Road Midlothian, Virginia USA


Phone: 804-379-0041

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