Complaint: I have had several companies that I have done mystery shops for and this company is by far the worst. I started doing shops with NSite and realized the payments were late. I continued to do shops monitoring payments and sometimes Nsite employees would even text on my phone during my work day asking if I could possibly fit in a shops after work. I would if possible. The downfall of this company is Robert Countryman who is the CEO and seemingly the only person behind the scene. After completing one of my many shops that were sometimes in the same location, I received a text claiming I went to the wrong restaurant. I explained that I did not go to the wrong restaurant I may have put the wrong name down but didnu2019t go to the wrong restaurant. I had several shops that week in the same location at several different restaurants. Robert contacted me during my workday demanding a new receipt. I no longer had the receipt. I explained I would contact the restaurant and ask for another copy which I did. However, he said he needed it at that minute and if I couldnu2019t provide it right then he was canceling the shop. I explained to him that I was at work that these texts are very unprofessional and I would get him the receipt when I had time. To make a long story short he canceled the shop I was never reimbursed for that or the shop or the shop that I did the day before. He even went ahead and canceled my account without me asking. When you cancel a account you canu2019t see what shops you were paid for or what shops are complete or incomplete. I contacted him one last time to see why I couldnu2019t log in and he explained he cancelled my account because I cancelled too many shops. This company is not worth it. There are many better companies to do mystery shops for. This man is the most unprofessional person I have dealt with. I did many shops for this company and this man single handily drove me away.
Address: 4727 Country RD 101 Suite 161 Minnetonka, Minnesota USA
Phone: (952) 451-5858