Hello. I am also having problems with this company. My order was placed on 2/4/2011. I ordered an AB Coaster that they were selling for a very good price. I have not received my item yet and I have tried several times to contact them. When I call the number that they have on their website I always get a busy tone. I contacted them via e-mail and after several weeks (4/4/2011) I e-mailed them again because I had not received any answer to my original e-mail. They got back to me on 4/5/2011 telling me that I had to pay another $40.00 for shipping. I answered their e-mail telling them to go ahead and take the $40.00 from the credit card that I had used to pay for the order. I have not received an answer from them ever since and the order still shows an "awaiting fulfillment" status. I e-mailed them again requesting a full refund. I have not received an answer. Since I paid this with my credit card I will contact my bank and request them to cancel this transaction to get my money back. STAY AWAY FROM THIS PEOPLE!!! Their website is www.nolagym.com.