New York New York

Complaint: On 10/14/2015 I bought a refurbished PC online from The computer software was counterfeit and crashed while I was using it. I returned the counterfeit PC to the original shipper at 17560 Rowland St. City of Industry CA, 91748 on 10/30/2015. The UPS tracking number confirmed that they received the crashed PC. # 1Z02319W9090402288. They refuse to return the $284.99 they took from my Visa Debit card. Everytime I contact customer service, I get the same messages from representatives Rebecca and Robin. The messages keep telling me to return the PC to the original shipper. I already returned the PC and have proof via the UPS confirmation number. I sent the tracking number and everything. But they still refuse to return my money. They keep responding to my emails with the same email messages. They are intentionally avoiding my emails as an evasive ploy to dodge liability. This matter has been going on for over a month, and I still have not gotten my money back. At the time I’m out of $284.99 and I have nothing from to show for it. This is ludicrous. Thank you. Lawrence Williams

Tags: Computer Software

Address: Internet USA


Phone: 1-800-390-1119

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