Complaint: Obtained New World Hot dog cart off of E-Bay. Spoke with the owner Carl Reading. Who reported he would make the cart i needed to pass our state code. He spoke with the local health dept of what they would need in order to pass the codes of our state. At this point I purchased the cart and sent the money by wire transfer to his bank. He called and said it had arrived and he would be sending me the paperwork that day. I would receive it within a week. He also said my cart would be done 3-4 weeks. Two weeks had passed and no paperwork. Contacted Carl and he reported it had been returned to him he would resend it. One month later I received a title and a contract that read I had 5 days from the purchase to cancel the contract . Well guess what it was already 30 days. pass the date of purchase, When I did not receive my cart on the date it was to be here I continued to ask when will I be getting it? Carl reported to me that it had been sent and must of been lost in the shipping. And he would resend my cart and figure out later where the lost one was. Another three weeks passed and no Cart. I e- mailed Carlos Rios. Where is the cart. He said things have been crazy and he had a problem with his helper and was in the process of turning the delivery company over to his attorney to get some to the bottom of where the cart is at, During this time I tried to get information of where the company is located and who is in charge of making the product. He would never respond or answer my questions.He replied with hiring a new delivery company and my cart would be reshipped. He would send me a B.O.L. and I could call that company and get the tracking number in a few days. I called a few days later as he said and there was no tracking number or cart. Two weeks later no tracking number or cart. Three weeks later no tracking number or cart. I received a e- mail stating someone was calling the delivery company and bashing his company .Causing him to loose the contract with the delivery company, He started calling me names. He said he was going to sue me for causing him to loose money due to not being able to use the delivery company. When in fact the delivery company told me how many people had been calling trying to find out where their cart was at. Three months later he reported he has the ok from the delivery company to start the deliveries again . I will receive my cart in a week. Due to the holiday it will be delayed. But he would send me a steam top table for all of the problems and being so patient. He sent me a new phone number that he could be reached at. Carlos reported he would be helping at his church for the next few weeks and he might be hard to reach. I still have not received my cart. I have asked for my money back several times and he refuses.
Tags: Food Vendors
Address: 4577 Stoney Point bourbousville, Virginia United States of America