Complaint: On 06/16/16 I signed up for a free 30 day trial with Netflix, but decided to cancel after not finding it better than Hulu, which I already had. When I called on 07/17/16 I was advised that the refund of 25.96 would be processed within 3-5 business days, which is standard for refunds. However when I didn’t have it in my bank account during that timeframe, I called and was advised there’s was a system issue that resulted in refunds during that period not to be processed correctly, but it would be resolved as soon as possible. After numerous calls (more than 5 calls that I can remember), as of 08/18/16, I’m still waiting for my refund. I had to borrow 25.00 to pay on my light bill because at the time that money was taken from my account, my bill was due, so I was hugely inconvenienced because my family was almost without electricity because of this issue. When I called on 08/18/16, l spoke to a young lady who seemed unsure of the info and said the notes on my account stiffs to refer the call to a supervisor (who l never spoke to) and was hurriedly transferred to another department, only to get the recording the department was closed. This whole experience has been very stressful for me and all I want is my refund and 25.00 that I had to borrow to keep my lights on. If my refund had been processed correctly, I wouldn’t of had to borrow the money in the first place. I find it really odd that the system that processed the payments has had no issues during the same time period.
Tags: Internet Services
Address: Internet USA