n/a Louisiana Louisiana

Complaint: I rented a comprehending behavioral statistics book for my behavioral statistics course for a time period of one semester & the book was to be returned by December 22, 2014. The semester was over on the 8th of December although I was going to mail the book after winding down from finals for a few days, I received an email on the 10th reminding me that the book was due by the 22nd of December. On the 12th I printed out the prepaid shipping & later that day dropped it of at a UPS center. On the 20th I received an email stating that the book had not been received & that a fee would be applied for the retail purchase of the book if it was not returned by the due. Of course I’m not worried because I know I dropped the book off at a UPS center 10 days before the book was even due! I didn’t receive any other emails or calls from knetbooks.com so I assumed that they received the book. After the Christmas holidays I checked my bank account balance & to my surprise there’s a charge for $149.10 from “book merchant””! I immediately call my bank and have them reverse the charge because I did not authorize that and I didn’t have possession of the book that they charged me retail price for! So a month goes by it’s around the last week of January 2015 and I’m checking my monthly bank statement & see a credit reversal for $149.10! I call my bank and inquire as to why was the charge reversed & was told that the merchant told them that the charge was warranted because the book was returned late. I was livid

Tags: Online Business

Address: why the delay and where is the book that I was purchased retail value price for? So of course the rep got a supervisor to help me with that issue and informed me that I would have to call the merchant

Website: wow! So I’m dealing with ecampus.com and not knetbooks.com for this unauthorized charged & this is how you’ll conduct business & business with a college student who already has enough financial issues with tuition

Phone: ok give me their number

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