Complaint: We made prior arrangements with this cafe to cover them as part of our travel story. We were confirmed by Sharon at the restaurant to host us for dinner in exchange for a nice review story since we plan our travel stories in advance. Our publication has been in business since 1999. Any business can turn us down but it is Not fair if someone confirms and then doesn’t follow through as that prevents us from covering other places. The email exchange is below and you can read from the bottom up. This report is true and no intention of promoting our site. I wanted to share the facts of what transpired. We arrived on our planned day to do our review but Sharon told us when we walked in that she did not get confirmation from her owner and forgot. I mentioned we had planned this and had the email confirmation as you can see below. There was no other form of communication till we arrived. She went back on her word and I told her I was disappointed. I asked if we could get in contact with the owner to ask and between her and the chef, they were very rude to us. She told us to sit and pay for our meal. It wasn’t about the money at all but more about the rude attitude and them going back on their confirmation. We were customers and working with the media trying to help them and there is no place for anyone to be rude to us. There were only a few people in the restaurant and one of the customers came to defend us as they began to yell at us to get out because I just asked to speak to the owner. This server Sharon was out of line and made a mistake. However, she continued to send emails to me and try to hurt our publication. She went above her means and I tried to contact the owner but to no resolution. Sharon is the only one ever to complain about me in our 16 yrs in business so this needed to get addressed here. Perhaps the owner should have been talking to me about customer service and how to handle situations instead of allowing a server to be rude and be negative towards us. I would never go back and suggest others stay away from this restaurant that obviously doesn’t know how to deal with customers. We cover many travel and dining destinations and provide great positive features. We even provide positive publicity on events and charities (some we attend and others we don’t). You can check over a thousand stories on our website to see the positive publicity we provide and we are on top search engines including the #1 page of google on quite a few articles. Would love to host you for a review! My name is Sharon, I’ll be the server in the 30th. Sent on a Virgin Mobile Samsung Galaxy Su00ae III ——– Original message ——– From: email@example.com Date:12/27/2015 10:40 PM (GMT-08:00) Subject: New message via your website, from firstname.lastname@example.org You have a new message: Via: www.mtntopcafe.com/ Message Details: Name todd elliot Subject Press Review on Mountain Top Cafe Dec. 30th Message Hi there. We were referred to you by the Best Western Cajon pass as we are covering them along with Mt High on a ski/lodging and dining feature and will be in town in a few days. We would love to include you in our story if you can host us for dinner that early evening. We can even cover one breakfast too if you like. We have been in business over 15 yrs and you can more about us at www.ccnewspaper.com I am the head editor/publisher so please advise. Email email@example.com Sent on: 27 December, 2015 Thank you!
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