Miner’s Drive-In BOTHELL Washington

Complaint: Order wrong 3 times in a row since February. Was told by Al he would refund my order since this is the 3rd time in a row. The first time my family took a day drive to Yakima JUST TO EAT AT MINERS, (my daughter loves the place). Each time I was told to submit my name and come back next time. I never come back to collect because to me it feels cheap. I just order my food and pay as usual. This time 3RD time!!!! I asked to just have my ticket refunded because this is just plain ridiculous. AL the manager on July 4th,2014 at 9pm told me to bring the burger back, I told him that’s good for his establishment but Ive already visited once, and paid once, and spent the time going there. Why should I have to waste my time AGAIN on this issue? AL said he would refund my order to make it right, and this time I agreed simply based on principle. I want what I pay for. I do well over a 250k a year, the money isn’t that big of an issue, but after getting ripped off 3 times in a row I had to hold them to their promise. We didn’t make it that night back to Miners, we watched the fireworks and my son fell asleep. So we went back to the Oxford Suites. The next day Gary’s son comes to the window with a 3 inch stack of complaint forms…none of which AL filled out on my behalf. Gary Miner, the owner told me to go somewhere else. He told me that 3 wrong orders is too many and I should never return to his establishment.I advised him I travel to Yakima each month and my family eats at Miners as we have for several years. This is a long standing establishment and that actually sucks for us because we are just asking to get what we pay for. He then put his job in my lap and suggested that I check every burger for accuracy before I leave the window. So now I have to open each burger??…. careful not to get the messy toppings all over….in my car!… and verify the accuracy,of each burger!… which is what he pays his employees to do. I pay $8 for a double bacon burger so that I don’t have to have the McDonald’s experience. It happens here and there and NOBODY is perfect…but 3x in a row? Certainly gives reason for the 3 inch stack of complaints for wrong orders. When I pointed out the large stack of complaints Gary told me that stack is out of 15000 customers. (I do twice that volume in my business and have 16 unsatisfactory complaints in over 30k customer transactions all of which are far more complicated then a burger and fries…point being Gary is really sucking it up in that area!) So now…….. (SO FAR), my order is wrong, I have been promised by the manager a refund out of simple principle, and I have traveled to the window of Miners the next day just to be told by the OWNER-Gary Miner, that its my job to get the food right and then the unfortunate happens—– GARY makes the ACCUSATION that I AM TRYING TO GET FREE FOOD! LOL, seriously?! He then tells me he had a group of people last week get him for “a bunch”” as he put it

Tags: Restaurants

Address: …free food. I told him that was insulting and if he is jaded by his experience in the industry maybe hes ready to retire. Accusing a customer of asking for free food just because they are tired of getting ripped on a simple burger and fries order is ludicrous! Now at this point we have been accused of fraud

Website: …which make for a nasty burger

Phone: ripped off

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Miner’s Drive-In BOTHELL Washington is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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