Complaint: I purchased a motherboard manufactured by MSI USA. The product failed after one week of usage. I inspected the product, and discovered a likely physical damage. After comparing the product’s condition with a picture that I took previously, it is likely that the damage was evident when I received the product. I contacted MSI through several channels for my warranty service and clarifcation for my situation: -Email a customer service rep: there is no response. -Post 2 enquiries through their online portal: there is no response. -Message them on Facebook: there is no response. -Created a technical support request: the response was automated, followed by several short reply with unhelpful suggestions (because I already performed these actions and detailed them in my inquiry).This implied my specific situation and concern were not considered with adequate attention. -Created a customer support request: MSI claimed the damage was a fault on my part, and refused to honor their warranty. Instead, MSI offered to repair the motherboard at my own expense. I feel that it is an unfair practice, as I am not responsible for the defect, and was not given an adequate response from MSI. Thank you.
Tags: Computer Service & Repair
Address: 901 Canada Court, City of Industry, CA 91748 City of Industry, California USA