Medieval Times- Dallas, TX Castle Alvarado Texas

Complaint: We went to Medieval Times, Dallas Castle, on 4/27/14 with a scout troop. There was tons of people there with Girl scouts and Boy scouts. It was very busy. We started off with disorganization and not receiving cards for animal sciences. We then were not allowed to get individual photos of the families they only took one group shot. All of that fine, whatever. The problem arose when we were called to attend the animal sciences training. People were pushing to get in and get set and this happens in large groups. Our group became seperated. We had over 50 people it was bound to happen. There was one guy, the trumpet blower, yelling for parents to go one way and kids to go another. I was trying to get my child who is 6 with his group and moved to the side (out of the way) and waited for other kids in his group to come. IN the mean time my son with Autism has to be watched. He was standing there and put his headphones on due to noise. Other parents were complaining about the pushing and disorganization. The trumpet blower kept screaming at me to go to the yellow section. I said in a second I am out of the way, trying to get his group to go with him. There was zero organization. Which is stressful and you add a nervous 6 year old and a child with Autism on the verge of a meltdown and I was distracted. He kept yelling at me. About that time two other parents came up with the same concern and he began yelling at them. One father stayed behind and the trumpet blower cussed at this father after he had been very rude to me and another mom. His screaming was causing sensory issues with my son with Autism. Thinking he was simply overwhelmed we went to our seats got our kids seated together. They began the demonstration. When the demo was over again free for all. Girl scout moms were yelling that kids were lost and this was horrible. Other parents were trying to get to crying kids and could not over the crowd. Our kids were crying and lost in the mess too. Some kids were falling and almost were trampled. The entire time Trumpet blower was yelling for us to get thru the door. You can only go as fast as the person infront of you. We finally got our kids and we walked over by the horses to wait to go back in for dinner. Many parents were standing there. Our troop leader came up and said what happened with that guy he is complainign that you were rude (speaking directly to the dad that got cussed at). So we all explained what happened and he said okay I hear you and you are right. We thought it was done. My son with Autism kept talking to two fathers in the scout pack. He said people were calling his brother a crybaby. About that time the trumpet guy (same guy) walks by and says Yea I am crybaby and if you don’t like your out of luck. I immediately walked over and said look my son has Autism and you shouldn’t talk to kids that way anyway let alone kids with disabilities. He denied it even though 20 people heard him. HE walked back with me and I thought an apology was in order. Instead he began badgering my son with Autism. I cut him off and told him to stop talking to my son that way. Instead he called our group rude and said he was getting a manger. 2 ladies came over, promised we wouldn’t have to see him again. They really didn’t follow up. While multiple parents were discussing the issue with the managers, a completely differnt father came out of the bathroom and said oh I’m not trying to butt in but that same guy told my kids to shut up and not talk to him because he is a statue. Further validating this man had a problem. My son with Autism took this hard and had a meltdown and caused the whole day to be ruined. We got him to calm down when the knights came out to fight and got through dinner. However, the managers knew and this employee knew yet he continued to upset my child and force him into a meltdown. Upon leaving he was standing at the exit for our section. I thought he was going to apologize. We waited until almost everyone was gone due to the meltdown and he began saying goodbye loudly and said he doubts we had a good time. When ignored he yells safe travels or not. Hoping we wreck on the way home. I can’t believe the staff knew my son had a disability and yet they allowed this employee to continue to harrass and discriminate against him. He wasn’t tormenting any other kids only the one he knew had a disability at that point. Him seeking us out when management promised he would not come around and offend more was completely unacceptable. Management should have stopped him from his abuse and he should not discriminate against children with disabilities.

Tags: Restaurants

Address: 2021 N. Stemmons Freeway Dallas, Texas USA


Phone: 888-935-6878

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