Complaint: KEITH BARTHOLOMEW McDonald’s Corporation 2111 McDonald’s Dr. Oak Brook, IL 60523 Dear McDonaldu2019s Corporation, My name is Keith Bartholomew, today I was with a female companion named Kendra Patton at your McDonaldu2019s located on 1310 Olympic Boulevard, Los Angeles, CA 90021., Store #7037. We purchased a Big Mac Meal and a Six-piece chicken Nugget meal with my credit card without incident. Once our meal was prepared I took the tray of food with two cups that were given for the meal (see copy of receipt) and sat them at our table. I asked Kendra what kind of soda did she want and she stated she wanted to mix hers up and so I told her she could get me a coke also and I handed her both cups that we paid for and she went to fill them up. When she came back to the table she said that the security guard told her that the patrons of the establishment had told him that she got the cups out of the trash and that she needed to show him her receipt he (named Rivera) also stated after I verbally confronted him about it he stated that the manager had told him this. I asked to speak to the manager and he stated to me that he did not tell Security Guard Rivera that but Rivera insisted that he did. Rivera then told me that he wanted to see my receipt and that he was calling the police if we did not leave. I told him I wanted an apology for stating that she did not pay for her food but worse that she got the cups out of the trash without any evidence whatsoever that she did this. He then told me that he was going to call the police if I didnu2019t show my receipt. I told him that I was not showing him anything and he was more than welcome to call the police because we not only paid for the meal it was sitting right there on the table untouched. I asked for an apology and the manager apologized, however, the security guard did not, and was very unsympathetic even though he was wrong and was lying because one of the stories he presented to Ms. Patton was evidently a lie. I am still incensed about this as I am an African-American and I used to work at McDonaldu2019s throughout my younger years and I never have ever witnessed such a scene. I love McDonaldu2019s but I wonu2019t tolerate what happened today and I will be filing a complaint regarding this with the BBB and any other channels to deal with this matter. I have never been treated with such contempt by any business establishment when I paid just like all the other customers I would never had gone this far if that young man had just apologized to Ms. Patton and he would not and I told him that I will pursue this and I intend to keep that promise since no apology is forthcoming I will exhaust every avenue available. I request an investigation into this matter the entire restaurant witnessed this as well as everyone at the cash registers who work there he stated more to her however, I only know what she told me I donu2019t normally get upset but this is unbearable that she went through something like this just to eat at McDonaldu2019s. I will hold you accountable for this win or lose if something is not done about Mr. Rivera and Manager Jorge We are not trash and will not be treated like it. We were the only blacks in that restaurant and to be treated like that makes me feel less than human and Iu2019m sure Ms. Patton who is mainly the subject here felt much worse this is inexcusable and is not what I know your company to be about. Just like Mr. Rivera told me that he wonu2019t lose his job perhaps he wonu2019t but maybe after this is over heu2019ll know to treat people not like himself with dignity and respect. I also request to know the name of the security company that Mr. Rivera works for and do they support such behavior from their security he thought this was a joke. She and I are really hurt behind this.
Tags: Fast Food Restaurants
Address: 1310 east olympic blvd los angeles, California USA