McDonald’s Dallas Texas

Complaint: I stopped by the McDonald’s located at 3026 N. Hampton Road, I Dallas, TX 75212 to buy something to eat and charge my phone (which was completely dead). Around 7:45 pm. While at the register I asked staff what time did they close and the manager said at 9 pm. As I was heading out of town on an emergency and realized I had left my car charger at home while rushing out the house I decided to charge my phone while I ate and figured I would stay until 9 pm. My food came at 8 pm and at 8:35 I finished eating. At this point a heavy set black female security guard, who had been strangely watching me all the while I was there and acting very odd walked up with keys in her hand. She told me to leave the restaurant as the manager had given her the keys and told her to lock up. It was at 8:40 pm when she said this, I looked up confused because the manager had told me the restaurant closed at 9 pm. So I asked her why was I asked to leave before the advertised closing time. She then became very rude and nasty and told me ‘you not suppose to sit in here all day. You’re suppose to eat your food and get out’! I was shocked by this and walked to the front where I spoke to the restaurant manager about how I had been treated. The manager seemed clueless as to why I was told to leave and reiterated the restaurant closes at 9 pm. But I noticed she never said anything to correct the security guard. So I just decided to leave. I asked for the name and number of the store franchisee and the manager, another black woman, looked at me and said she didn’t know the franchisees name or number. I found it unbelievable that the manager wouldn’t know who she answered to. I then asked for the number to the corporate office and the manager said she didn’t have that number either and she didn’t make an attempt to even find the number. By this time other customers had walked in and were sitting down to eat and the security guard did not approach them. Also during this time, the security guard had walked back up towards me and was screaming for me to leave while the manager stood by timidly and didn’t say anything. I paid almost $10.00 for my meal and could not believe how I was being treated. To make matters worse I had found what appeared to be a water cockroach cooked in with my fries that staff swore was a burned overly cooked fry but the d**n thing had legs. I simply threw them away rather than deal with the type of staff I had noticed this restaurant had. I told the security guard I had never been told there was a time limit on eating and that I was simply charging my phone. There was ample seating in the restaurant. The security guard then told me, in front of this clueless, timid manager, that I had stopped eating (she had evidently timed me) and that customers get “30 minutes to eat and then they need to leave””. UNBELIEVABLE. At this point I asked the security guard for her company’s name and she simply turned and walked off. As I was gathering my things I told the employee that the security guard would not give me her companies name and the mcdonalds manager said she didn’t know what company the security guard worked for and this little juvenile employee ran to the security guard who had walked in the restroom screaming “”she say you wouldn’t give your companies name”” which prompted the security guard to walk out the restroom screaming at me that I was creating a ‘disturbance’ and to “”get out the restaurant now!”” All I did was ask for her company’s name which she refused. The security guard them dialed 911 for the police to come and have me thrown out the restaurant I had just spent $10.00 to eat at because I didn’t leave after 30 minutes. The name on the security guards shirt said ‘DARPA’ but I can’t find a contact number for the company. Also to make matters worse

Tags: Fast Food Restaurants

Address: this type of rude customer service from this security guard is apparently the ‘norm’ because one of the workers told me the guard speaks to everyone in a rude manner. I think this is a Roland Parrish restaurant (Parrish restaurants LTD) and if so he really needs to shake up management. This is no way to treat a customer and from I see in the reviews this restaurant has a reputation for poor service.”


Phone: 3026 N. Hampton Road Dallas, Texas USA

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