llc Ithaca New York

Complaint: Unauthorized charge on my card. No effort to resolve. charged my credit card (on file) $129.54 because I hadn’t met eligibility requirements for the “6-month guarantee.”” This occurred January 24th

Tags: Internet Services

Address: 2015. There was no warning email indicating a charge was imminent nor a warning I hadn’t met their requirements. Supervisor (Jose) was verbally rude and refused to grant a refund or even try to resolve the issue. I truly feel that that company took $129 without permission and doesn’t care that I have legitimate concerns. I’ve also written a formal complaint to their corporate offices in Dallas. No response. After filing complaint on BBB

Website: (214) 576-9388

Phone: they gave a partial refund and then cancelled membership. They do not reutrn calls to get a true resolution. Here is their corporate office number to complain to corporate reps: (214) 576-9388. This company isolates it’s staff other than lower level customer service and supervisors. Use above number for results. Good luck!”

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