Lapointe’s Seafood Ottawa Ontario

Complaint: We purchased 2 live lobsters from retail counter of Lapointe’s Fish Market, Kanata location in Ottawa, on July 28. First time we have ever purchased fish there, and first time we visited that store location. Sales person assured us the lobsters were received at the store that morning from the east coast of Canada. They are guaranteed fresh, he said. They looked a bit lethargic, and the tank was full of lobster (noon on Saturday). Took lobsters home. My partner grew up in Nova Scotia, has prepared lots of live lobster. He stored them the way they always did at home, in a bit of cold water, in a cool place. In three hours, they were dead. My partner called Lapointe’s, and spoke to the Chef. Chef was immediately very rude, accused us of not storing them properly. (No instructions were given at all when we purchased. ) When my partner told him we would like a refund, he said he would refund the money, but “didn’t want our business ever again!!”” We drove back to the store

Tags: Restaurants

Address: and the staff were very rude again. Accused us of improper storage

Website: purchased 2 very lively lobsters for $4 less per pound than Lapointe’s

Phone: we were treated in a very unfriendly (nasty) manner by both the Chef (now calling himself the owner) and by the sales girl. She suggested we could still cook them even though they were dead. Money was refunded

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