Complaint: Last summer, at the KFC in town, my daughter and I went through the drive thru. We ordered two Twisters, some fries and drinks. There was a vehicle ahead of us. Their windows were not tinted, and thank God we were able to see clearly what transpired. We pulled around just as the people ahead of us were getting the food. I wasn’t really concerning myself with their transaction, but I saw that they were handed a bag. The driver opened the bag, the passenger leaned over and went through the bag too. They removed the items and unwrapped them, presumably recognizing this wasn’t what they ordered but checking to be sure. The Twister wrappers are shiny. I could tell that’s what they were handling. Then they put them back in the bag and handed it back to the clerk through the window. They were soon handed another bag, and I could see they were verifying it was right this time. Evidently their order was correct because they then drove away. We pulled up to the window and I said to my daughter, how much do you wanna bet that bag was supposed to be ours? Sure as s**t, right after I paid and got the drinks, we were handed that bag. It was the same one. I knew what the mistake had been, but never expected that they wouldn’t remake our order as a result. Such was not the case. It had clearly been handled and the contents handled. They didn’t even bother to TRY to conceal that they were passing this food onto us. They didn’t even bother to rewrap it or put it in a fresh bag – but I’m not complaining about that! I’m glad they didn’t! It made it obvious to identify this was the same food we’d just watched the people ahead of us handle and give back. I was pissed that they would even try to serve us this same food, even if they weren’t aware of what we’d witnessed. How disgusting! I raised my voice about being aware this food had been handled by the people in the vehicle ahead of us and to support this – I not only noted I’d seen it all happen – I pointed out how the bag was crinkled and the wrappers were loose! The manager came to the window and got involved. You might assume they would at least try to lie and claim I was wrong. No! They admitted that they’d handed out our order ahead of us, but said there was ‘nothing wrong’ with the food. I was so livid, I threw the bag through their window, then I parked near the door and went inside. The manager had her panties in a bunch and was waiting to confront me at the front counter. As if she had the right to be pissed at me! She yelled at me for throwing food in the window and I told her if she didn’t give me my money back and pronto, she hadn’t seen anything yet. I was equally pissed that they had taken my money knowing they were about to give me that bag of handled food. So getting my money back really wasn’t even good enough, but to keep from going to jail for slapping the piss out of the snotty manager, my refund would do. But no. She had the nerve to give me a ton of s**t about getting my money back. It wasn’t like she was even offering to make us fresh food, which we would not have accepted, but she wasn’t even using that approach. She felt that since I’d reacted the way I did, I had essentially made the choice to literally throw my food away, she was not responsible for the food or my money! All of this combined had me utilizing every ounce of willpower within me not to reach over the counter and whup this woman’s trifling a*s. She was threatening to call the police because I was being ‘violent'(having thrown the food) and cursing. That’s right, I called you a nasty b***h – b***h, and guess what a smart nasty b***h would do – she’d pay me back to keep her a*s from getting hurt over this. The drive thru clerk, obviously having more sense than her manager, and acting of her own accord, approached with my money. The manager, acting like she was pissed at us both, huffed off. I reminded her one last time what a STUPID nasty b***h she is, then I left. Can you believe this?!! It’s no wonder their lobby was empty and there was no one behind me at the drive thru. They’ll be out of business in no time. Rl Newport, MichiganU.S.A.
Tags: Fast Food Restaurants
Address: Telegraph Rd Monroe, Michigan U.S.A.