Karen Calle bellerose New York

Complaint: My wife and I had our wedding reception at Trattoria Lucia on Aug. 28th 2009. During the month of August, My wife and I have tried to contact the Karen (The Owner/Party Organizer) more than a few times wishing to discuss details regarding the wedding reception. In fact, we called twice and visited the restaurant a few days prior to the reception. We fully understand how busy she was and tried really hard to accommodate her schedule as much as we can. However, each time we called, we were told to leave a message and that it would be delivered as soon as possible. Karen did call us back once to assure us that everything will be fine and it will be taken care of. Lets start from the beginning of the night: The party room was nott prepared: My family arrived at the restaurant about 5:15 pm hoping to decorate the party room. However, they were told that they will not have access until 6 pm. I recalled speaking to Joe (Karens Brother) on Wednesday (August 26, 2009) regarding arriving early for some decoration. He said by 5:00 pm, the room will be in the process of being prepared and it will be okay if we can go in to decorate it. However, my sisters were nott allowed in until 6:00 pm and they only had 15 minutes to decorate the party room; and they were rushed to do so. The menu was missing: Per our contract/agreement, we were told that each guest would be given a menu. However, a waitress presented and took orders verbally. Food was missing: Per our contract/agreement, stuffed mushroom was to be served and we agreed verbally that there will be gelato, but neither items were served during the reception. The staff was extremely unorganized: The waiting staff did not do a proper job serving the guests. The dishes were not served in an orderly fashion and they seemed to have trouble deciding who should serve what dish. Not every appetizer was given to every table; not every entre was given to every guest. For example, Appetizer: Some tables were not served bread until most of the tables were given the first appetizer: garlic bread Some tables were not served mozzarella sticks and chicken fingers at all My Wife and I were not served any appetizers until some of the tables had their second appetizer. Entre: The guests at each table were not served at the same time. For example: Some of the guests at table 1 were given chicken but the remaining guests had to wait over 10-15 minutes for their entres, be it steak or fish. The entre was not served until 10:15 pm-10:30 pm Desert: Per our agreement, the cup cakes were to be given to the children at each table. However, the waiter put the tray of cup cakes on the table next to the entrance; My Wife had to distribute them one by one herself to the children. The cookies were still wrapped when served. Open Bar: The bartender was missing from the bar a lot. The bartender had to constantly go to the main bar to get liquor for the guests. The serving of each course was an hour apart: 98% of the guests arrived on schedule and the reception started on time. However, after the appetizers, the gap between each course was about an hour if not longer. During the course of the evening, I was constantly checking with the waiting staff when will the next dish/course be served; but the answer was always It is coming right now. Because the entre did nott arrive until 10:15-10:30 pm, some of the guests had to leave

Tags: Restaurants

Address: 24763 Jericho Tpke Bellerose, New York United States of America


Phone: 7183432185

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