JustCloud Toluca Lake California

Complaint: I am just sick. In September of 2015, my hard drive was getting full. I had been using JustCloud.com for over a year without a problem. I uploaded all my family photo files from 2011, 2012 and 2013. I looked online on the interface, and saw they were there. No worries, I thought. In October or November 2015 (I think), they did some upgrades and changes to the interface. When I went back to restore some of those files in January 2016, the files were not there. My account says I’m using the space that I paid for, but the file tree says there are no files there. You can read the ticket details below, but here is a summary: After 6 tickets and inquiries beginning November 2015 (it is now March 2016), there is STILL no resolution. My files are unrecoverable at this point. And customer service, which is only available by email and they respond 2 days later at the earliest, still says, “Please be patient…”” I am out of patience. I have not been able to access my files for five (5) months now. I request any information and for someone to prove me wrong that this backup service is a fraud. ______ Ticket 1: December 1

Tags: Internet Services

Address: 2016 – After explaining the above circumstance and providing screen shots

Website: Just Cloud ____ A few days later

Phone: here is the response: I apologize for the inconvenience caused to you.We are aware of the problems you are experiencing to view files on the control panel. I am referring this ticket to our development team.They will investigate this issue and we will reply to this ticket as soon as we receive an update from them.In certain instances an immediate fix cannot be provided. Please do not submit multiple tickets in the meanwhile as this will delay the response of this ticket.We thank you for your patience and apologize for the inconvenience.Kind regards

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