Complaint: JSM touts a 90 day warranty on their sales page at amazon.com. No mention at all that this is a limited warranty or that the unlimited warranty they offer is only 30 days long. If this isn’t dishonest, it’s at least intentionally misleading.As far as their products, I ordered a refurbished laptop from JSM Computers and used it just three times before the screen went dark. It had been sitting on a shelf for a few months after my initial test drive so the seller, JSM Computers, wouldn’t fix it for free or provide a refund because the warranty had expired.Normally, I’d never ask for an exception, but c’mon. The laptop was clearly defective when it shipped. I’d used it THREE times before it failed. Technically they were within their rights to refuse to fix the problem, but basically they shipped a defective machine and decided to not take full responsibility for it.Their solution was to for me to pay for shipping the laptop across the country to them and also pay for the parts while they provided free labor. This was to fix an unknown problem that existed on the machine before it ever got to me. What if the parts were half or more of the cost of the laptop? I guess I would just be out of luck.Bottom line: Some companies do the right thing when they screw up. JSM Computers doesn’t.
Tags: Computer Dealers
Address: Oklahoma USA