This is an on-line SCAM.I requested a $1.00 sample and ended up with an additional $78.00 charge. This is crazy! I contacted customer service, spoke with a Meaghan and Supervisor Terry to return; but was informed that I would not be reimbursed and that $78.00 would be deducted monthly unless I cancelled. Of course I cancelled but wish to return what has been sent to me unused or tampered with and be refunded my $78.00 which was deducted from my accout yesterday 9/8/2010! But has been informed by Terry/Meghan that even if I returned I would not be refunded. Note all of this happened over course of week.Ivory White’s No-Hassle Product Return Policy — You can cancel in these easy ways; go to www.IvoryWhite.com and click on the Easy Cancel Button at the top of the page or call our customer service center at 1-800-964-4593 . We are open 24 Hours / 7 Days a Week .