Complaint: In 2015 I had started a part time cellphone repair service. To that end I had searched for an online tool to transfer informatiom between phones and download information for customers.In December of 2015 I paid $9.95 for a trial service that was supposed to give me full access to all functions. Every time I tried to use the program it attempted to charge me for storage and transfers. The software failed to meet any of my expectations and I did not like the continued attempts to charge me for services I had thought I had already bought and I quit using the software. Last month(January 2017) I noticed a charge from iBackup for $9.95 on my December 2016 bank staement. I figured my bad I failed to cancel. to that end I called iBackup and explained that I wished to cancell this service. I had also previously E-mailed them that information and they emailed me back requesting a bunch of information it was at that time I called them. I figured the call had cancelled my obligation. On Fubruary 2, 2017 a $19.90 charge was levied against my account from iBackup. I called iBackup again and complained told them in no uncertian terms that I wished no part of their service and I wanted my money back. I was given a service ticket number (st02026463) and told they would get back to me. Yesterday (2/08/17) I called again at that time I was told the $19.90 was for 2 months service( How did I go from yearly to monthy service after I told them I wished to quit) and was told I would not get my money back because I did not inform them of my wish to remove myself from their service prior to 2/02/2017.
Tags: Internet Services
Address: Internet USA