Marion Ohio

Complaint: Dear Six on your side, This report comes to you as a David and Goliath story. My husband a professional DJ/KJ originally signed-up with direcway(sp) for satellite internet service around 20 years ago. For the past 20 years we have not been able to find a better provider in our rural marion county area. Every time we have a problem it costs! The first problem cost around $300 to repair the satellite we just bought from direcway which had used parts on the receiver. We have always had to sign a two year contract and have always had our tech support calls outsourced. This time around, our ten gigs of bandwidth had started to deplete in a matter of an hours and days; 800megabites, 500 megabite, 400megabites). As always with out direcway) it took several days to reach a tech support on the phone. We actually had a tech come to our house and replace the modem but first the tech on the phone said we would have to spend $174.00 to replace the not even six month old modem. To no avail, we have only about 1.7gs left and more than 10 days left before we start our new monthly allowance. My husband never pays a bill late and has updated equipment as well. We have filed complaints with the FCC too. My husband pays approximately $65 per month for 10gigs during prime time and 50gigs from 2am to 8am. At athe very least, I hope that 6 on your side will go to‘s public forum. I think you will find it enlightening. Thank you for being on the side of the public.

Tags: Internet Service Providers

Address: Internet USA



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