Complaint: In November of 2014 we signed up with this company for internet service of 1 gig per second of internet service at $1,000 per month. The highest speed we where ever able to achieve was 519 megs a second. They still tried to hold me to $1,000 a month and were extremely rude about it. After fight with them for months and withholding payment they agreed to $500 a month. However, they did not adjust the monies already owed $768.54, so we have left that as a balance. We have been paying Fision hotwire commuications our monthly fee every month on time since November of 2014. Now, in May of 2016, they cut off our service with notice in the middle of a work day, and when we called they said they are not turning it back on until we pay that $768.54 We paid the money and they turned it back on. We will not be renewing this contract they are liars and are rude and unhelpful.
Tags: Internet Service Providers
Address: 1 Belmont Avenue Suite 1100 Bala Cynwyd, Pennsylvania USA