Hewlett Packard denver Colorado

Complaint: I had a HP computer and purchased an HP accidental damage plan waranty. This plan covers accidental liquid spills. It has no exlcusions based on the type of liquid spill. NONE. No exclusions for the liquid being a biohazard. I was at a coffee shop, and a friend bumped the table and knocked over water, coffe and tea. It spilled all over my computer. There were many witnesses. 3 keys on the computer stopped working after this liquid spill. I contacted HP and they offered to send on site repair staff, but I couldn’t take 6 hours off of work to wait for them to come. HP preffered for me to send in the computer anyhow. They confrimed the liquid spill of coffee. tea, and/or water is a covered event. They sent me a box and I mailed the computer back in to them. I took photos of the computer condition before shipping. It was dry on the outside and we had shaken out as much of the liquid as we could. I sent the computer in. When it got there, I immeidately got an email about a cracked LCD. It did not have a cracked LCD when I shipped it and it was well packed. I called them and they said someone would get back to me. I then got a text about an hour later stating my computer was being shipped back to me. I figured it had been repaired. They gave no info about the computer itself. I got the box on April 27th. There were no biohazardous or dangerous material labels on the outside of the box. I opened it and pulled out my computer. The inside of the box was wet. the computer was dripping with a whiteish brown liquid that smelled of coffee. I immeidately took pictures and emailed them to HP to tell them they shipped me back my broken computer, they need to fix it. I figured the liquid on it was some of the spilled liquid that had shaken out of the computer on shipment. The liquid had been all over my hands. It seemed like an awful lot of liquid. I had the photos to show I shipped them a computer that was dry on the outside. I called HP and they informed me they had assessed the computer and had determined there was a “dangerous biohazard”” liquid on it and they could not repair it because the liquid posed a “”safety and health risk”” to their staff. I looked in the box and saw a soaked white piece of paper with “”biohazard”” checked off as a reason why they would not fix it. This alleged “”biohazard”” was all over the notice itself

Tags: Computer Manufacturing

Address: and was all over my hands. I had to go get medical care to help determine if my health was relaly in danger or not. I called HP and they did research and determined their service center thought the white/brown liquid was “”urine.”” HP further accused the coffee shop of selling us drinks with urine in it. I went to the health dept and had a friend who is a biochemist assess the situation. All agreeed it was coffee

Website: HP agreed to refund the full amount of the computer

Phone: not urine

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