Complaint: I went to this restaurant with my family, and this was hands down the worse experience in regards to customer service we have ever had at a restaurant. Upon arrival we placed our orders and waited to receive our food. Once the food was served I took one bite and I did not like it at all. The taste and consistency of the dish I ordered did not taste good at all. I approached the waitress and informed her that the dish was not up to par and I would like to order a different dish. Now this is where things became extremely unprofessional and rude. The waitress stated ‘it’s already cooked’. I replied what does that mean? If a paying customer is informing you they don’t like a dish you prepared and they only took one bite, basic customer service 101 states the customer is always right, and you take it back. She continued to rebuttal ‘take it home with you’. I responded I am not taking a dish home that I do not like, and especially after I only took one bite. At this point I could tell the waitress was incompetent and I instructed her I want to speak with the manager. Her response was ‘nobody here’. I instructed her to find someone.The waitress came back with an attitude and a menu in her hand. She then stated ‘if a second time I don’t know’. Her english and sentence structure was poor, so what she was essentially trying to say is that since I complained about the first dish, if I complain again she won’t accommodate any further request. I instructed her to repeat her statement because I wanted clarification and confirmation in regards to the sub par customer service we were experiencing. The waitress repeated herself. I explained to her that her statement is ridiculous. Based on the fact I did not like the initial dish she is taking it upon herself to anticipate the outcome of any second choice I make. She responded ‘pick another thing’. At this point I was already underwhelmed with the level of service and just wanted to have something to eat after all of this aggravation. My family was already half way through eating their meals, so I ordered another dish and once we finished our meals we were ready to leave. Another waitress came over to us at this point (due to the last waitress having an obvious attitude problem). The second waitress provided us with the bill. We paid the bill and gave the second waitress money in her hand. I informed her that the tip was for her, and that is because our first waitress has a terrible attitude problem and her service was horrible. The second waitress smiled, looked at the receipt and then she turned around after she realized I wrote a zero for tip on the receipt for the first waitress. The bad customer service continued. The second waitress stated with an angry face ‘customers normally tip 15% and this is not 15%’. At this point I had enough. I informed the second waitress I never have a problem giving gratuity for good service to anyone. However, the first waitress was rude, judgmental, and condescending. As a result her tip in the amount of zero is a direct reflection of her attitude problem. If a customer tells you they don’t like something you don’t take it upon yourself to challenge the customer, and then on top of that refuse to allow the customer to speak with a manager, terrible service. I will never dine at this establishment again. That waitress needs customer service training in the worse way, and if this establishment desires to perform at the best level possible they need to make some changes. There are way too many other options in NY for excellent vegetarian dining for someone to even entertain this unprofessionalism. I reside in Long Island and I can attest to that whole heartedly.
Address: 135-37 37th Ave Flushing, New York USA
Phone: (718) 358-0079