Complaint: My wife and I left the Golden Corral on Normandy promptly 2 weeks ago due to a dead roach on the table and the server left her pitchers of drink on our table causing a constant disruption. After which we called and kept the receipt for proof. I called today wishing to return and spoke with a manager named Sandra. She quickly explained to me that if my wife did not have the sense to tell them when we were there, that there was nothing she could do. I questioned why they would want someone to discuss a dead roach in front of their guests and told her that we were being polite in calling. Again, there is nothing she can do though we were able to show the receipt and then she hung up in my face. I felt at that time that it was prudent for me to then follow their protocol and drive 30 miles to walk in and discuss it with her. I nicely introduced myself to her and told her that I was there to discuss the dead roach on my table as she requested. The crowd was shocked at her response. Did she ask me to sit? No. I was then asked to leave, to which I responded that I was leaving peacefully and walked toward the exit saying nothing. I was not given that opportunity as an armed guard rushed at me, ushered me to the door and walked me to my car. I then asked are you the police? No response. I then asked as we were walking if he were armed and he said, Yes but I don’t need to be. And smiled at me. As we were walking to my car I took a pic of him outside standing in front of my car, and he actually told me that I cannot and tried to take my phone. I explained that there was no expectation of privacy outdoors and that he could not. I never raised my voice or touched anyone. I was intimidated and embarrassed in the community that I live in.
Address: 7043 Normandy Boulevard Jacksonville, Florida United States of America